Contact Us

Once you've completed an order, please allow ten working days for delivery.

If you have a query about your delivery, first check our Frequently Asked Questions for general information about BigPond Shopping's delivery service..

Of course, if extra info is required simply send us an email from the form on this page and we'll get back to you within 2 working days. (Please note: queries may take a little longer to answer during busy periods or if a query is logged over the weekend or on a public holiday. In these cases, we really appreciate your patience.)

Thanks for shopping with us,
The BigPond Shopping team

We are proud to offer you a huge range of leading products from both Australia and overseas, all competitively priced.

If you're after specific product info, please refer in the first instance to the relevant product page on the BigPond Shopping site.

If you can't find what you’re looking for, one of our trusty Customer Support team will be more than happy to help. Simply fill in the form on this page and we'll be in touch within 2 working days. (Please note: queries may take a little longer to answer during busy periods or if a query is logged over the weekend or on a public holiday. In these cases, we really appreciate your patience.)

For general information about the BigPond Shopping service, please take a look at our Frequently Asked Questions.

Thanks for shopping with us,
The BigPond Shopping team

No one likes it when something doesn’t work as it should.

With BigPond Shopping you can rest easy, because if your item is faulty or damaged our Customer Service team will be more than happy to help you out with a replacement.

Simply email us with your order number and a description of the problem (as much detail as you can provide us with would be great).
If your item is faulty then we will exchange it at no cost to you. If we no longer have the product in stock, we'll provide a full refund.
Once we've received your email, we'll be back in touch within 2 working days. (Please note: queries may take a little longer to answer during busy periods or if a query is logged over the weekend or on a public holiday. In these cases, we really appreciate your patience.)

For general information about the BigPond Shopping service, please take a look at our Frequently Asked Questions.

Of course, if extra info is required simply send us an email from the form on this page and we'll get back to you within 2 working days. (Please note: queries may take a little longer to answer during busy periods or if a query is logged over the weekend or on a public holiday. In these cases, we really appreciate your patience.)

Thanks for shopping with us,
The BigPond Shopping team

Thank you for your query regarding BigPond Shopping.

Your username is the email address you used when you registered.

If you've forgotten your password, you'll find a Forgotten Your Password? prompt by heading here. Simply follow the instructions and we’ll send your password to you.

If you can't remember any of your login information, you can click here to create a new account.

For general information about the BigPond Shopping service, please take a look at our Frequently Asked Questions.

Of course, if extra info is required simply send us an email from the form on this page and we'll get back to you within 2 working days. (Please note: queries may take a little longer to answer during busy periods or if a query is logged over the weekend or on a public holiday. In these cases, we really appreciate your patience.)

Thanks for shopping with us,
The BigPond Shopping team

We're sorry to see you go! Our newsletters are the best source of info on new products and great deals that we have. Are you sure you still want to unsubscribe?

Okay. Well, if you would rather not receive our newsletter you can click unsubscribe on the email you have recieved and follow the instructions.

For general information about the BigPond Shopping service, please take a look at our Frequently Asked Questions.

Of course, if extra info is required simply send us an email from the form on this page and we'll get back to you within 2 working days. (Please note: queries may take a little longer to answer during busy periods or if a query is logged over the weekend or on a public holiday. In these cases, we really appreciate your patience.)

Thanks for shopping with us,
The BigPond Shopping team

For general information about the BigPond Shopping service, please take a look at our Frequently Asked Questions.

Thanks for shopping with us,
The BigPond Shopping team