Protecting your privacy
Telstra ("we", "us" or "Telstra") are committed to providing you with the highest levels of customer service. This includes protecting your privacy.
Your personal information
Personal information held by us may include details you provide on membership registration including your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and your membership username and password. You may also provide further details to us in when ordering products.
If you choose not to provide certain personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves
Occasionally, you may need to provide personal information about other individuals to us (e.g. for the purchase of gifts). If so, we rely on you to ensure that you can provide that personal information to us in accordance with applicable laws.
How we collect personal information
We collect personal information in a number of ways, including:
How we use your personal information
Your personal information may be used to:
You have the option to opt-out of the communications referred to in 5 and 6 above by clicking on the unsubscribe link contained in communications to change your membership preferences.
Also, your personal information is collected so that we, our related bodies, our suppliers and agents can promote and market our/their services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our suppliers or agents to promote and market products, services and special offers to you, please call 1800 039 059.
When we disclose your personal information
Shoppers Advantage Pty Limited administers and maintains the Site, including the processing of orders, on our behalf. Your personal information will be disclosed to Shoppers Advantage Pty Limited to enable them to provide these services to us.
Our suppliers and their delivery agents or contractors assist us to deliver products which you order to you on our behalf. You personal information will be disclosed to such entities for the purpose of enabling them to provide these services.
To deliver the services you require, we may also disclose your personal information to these or other organisations outside of Telstra for other purposes. Your personal information is disclosed to these organisations only in relation to us providing the Site and BigPond Shopping services to you.
These organisations may carry out our:
We take reasonable steps to ensure that any third party organisations to which your personal information may be disclosed are bound by obligations of confidentiality and agree to comply with the Privacy Act 1988 (Cth) in relation to the protection of your personal information
In addition, we may disclose your personal information to:
Help us to ensure we hold accurate and secure information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
All information submitted to the Site is secured using [Secure Sockets Layer (SSL) software] and all payment information is secured through SecurePay.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
How to contact us
If you have any questions in relation to privacy, please contact us on 1800 039 059 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to our Privacy Manager at Locked Bag 5782, Melbourne, VIC 8100 or by sending an email to email@example.com
You may obtain further information on privacy matters by visiting our web site at www.telstra.com.au/privacy
Telstra Privacy Statement for BigPond Shopping.
Telstra Corporation Limited ABN 33 051 775 556